Return & Exchanges

Each item in our collection, especially the artworks, is one-of-a-kind, infused with heritage, handcraft, and human spirit. For this reason:

Artworks & Custom Pieces
Due to the handcrafted and deeply personal nature of our art collections, all sales are final and non-refundable.

We believe in the sacred value of the artist’s labour, the time taken to chisel, weave, or paint what machines cannot. Each creation holds the fingerprint of its maker, no two are ever the same.

That said, we are always here to support you, contact us 

Other Items (e.g., Clothing, Accessories)
We accept returns or exchanges on eligible non-art products within 14 days of delivery, provided the item is unused, unwashed, and in its original packaging.

To begin a return, kindly email: care@bongafrica.world