BongAfrica FAQ
About Our Art
Our collection showcases authentic African artistry, blending traditional techniques with contemporary aesthetics. Each piece is a testament to the rich cultural heritage and innovative spirit of African artisans.
We offer a mix of original handcrafted pieces and limited-edition prints. Each item is clearly labeled, and details about its origin and creation process are provided on the product page.
Yes, we collaborate with our network of artists to create bespoke pieces tailored to your preferences. Please contact our customer service for more information on commissioning artwork.
Ordering & Payment
We accept major credit cards, PayPal, and other secure payment gateways. All transactions are encrypted to ensure your financial information is protected.
Absolutely. We prioritize your privacy to safeguard your data.
Shipping & Delivery
Yes, we ship worldwide. Shipping costs and delivery times vary based on destination.
Delivery times depend on your location and the nature of the item. Estimated delivery timelines are provided on each product page.
Yes, once your order is dispatched, we will provide a tracking number so you can monitor its journey.
Returns & Exchanges
Due to the unique and handcrafted nature of our art pieces, all sales are final. We do not accept returns or exchanges unless the item arrives damaged.
If your order arrives damaged, contact us within 48 hours of delivery with photographs of the item and packaging. We will assess the situation and work towards a resolution.
Product Care
Care instructions vary based on the material and medium of the artwork. Detailed care guidelines are provided with each piece to ensure its longevity.
Unless specified, our artworks are intended for indoor display. Exposure to outdoor elements may compromise the integrity of the piece.
Additional Information
Yes, we offer gift wrapping services and can include personalized messages upon request. Please indicate your preferences during checkout.
For any inquiries or assistance, please reach out to our customer service team via the contact form on our website or email us directly at care@bongafrica.world.
